Technical Support

We pride ourselves on our excellent technical support.

If you do have a problem using iTRACK Primary, your first port of call would be the
‘Help me with this task’ button which is located at the top of every iTRACK Primary page.

When you click this button a pop up will appear offering you help and guidance that is related to the page you are viewing.

If you are still experiencing problems, you can send us a message by going to the ‘Help & Support’ page and creating a support ticket. Once we receive your support ticket we normally provide an initial response within two hours and 90% of all queries are usually fully resolved within 24 hours*.

Alternatively, you can call us to discuss any issues you may be experiencing at any time during Monday to Friday 9am - 5pm.

We provide FREE technical support by telephone as part of your subscription.

* Support available Monday to Friday 9am - 5pm only